Hot Cherry® Pillows customer service office is available Monday through Friday, 9:00 AM PST (Pacific Standard Time) to 5:00 PM PST. 855-651-1651

We 100% guarantee replacement if the problem is due to the quality of our fabric or construction. We are not responsible for burned or scorched pillows.

We can be reached via email at info@hotcherrypillows.com or by submitting your questions in the form provided. Our online store and Amazon.com location is open 24 hours a day, 7 days a week. For any order placed on this website over a recognized US holiday or a weekend, your order will be processed the following business day.